Get answers to common SENDedu questions by clicking a FAQ category.

If your question isn't answered here, please contact us at 1-855-SEND-EDU or contact@sendedu.org.

SENDedu is a free, online document transfer service available to high school representatives and applicant references for sending supporting documents to more than 150 partnering colleges and universities. This service provides a secure, organized space for users to manage and track the submission of documents.

SENDedu is an additional option for submitting completion documents electronically. To allow users to make the best case for students, SENDedu collects all required documents, such as transcripts, and up to ten additional documents.

Yes, SENDedu is a secure site. SENDedu uses industry-standard encryption (SSL).

No, SENDedu is a free service provided by partnering colleges and universities for references and high school representatives.

When students apply to one of our partnering colleges or universities, they will be provided with information about how to complete their applications and will be given directions on how to coordinate with their counselor and any needed references.

Counselors and references may be notified about a student's application to a partnering institution in one of two ways: (1) through an email or (2) through an Official Document Request, which is included in the student's completion package. A student's application file can be added to a user's account by clicking on the link in the email or by typing in the PIN located on the Official Document Request.

SENDedu reviews each account created to confirm that the account was initiated by a valid secondary school representative or reference.

SENDedu is an optional service, and high school representatives and applicant references are encouraged to use their preferred method of transferring documents. The mailing address and fax number are provided on the Official Document Request as well as within the email invitation.

Go to sendedu.org/create. While you're providing all required information, answer "Yes" to the question "Do you work at a secondary school?"

Go to sendedu.org/create. While providing all required information, answer "No" to the question "Do you work at a secondary school?"

You must confirm your account before you can log in. To confirm your account, click the link in the confirmation email sent from contact@sendedu.org after creating your account.

The confirmation email is sent automatically moments after you create an account with SENDedu.

Take the following steps:

1. Check your junk/spam folder for the email.
2. Ask a member of your IT department to locate the email on your school's server.
3. Add contact@sendedu.org to your approved contacts list.

If you still do not receive the email, please contact the SENDedu support team at 1-855-SENDedu or contact@sendedu.org.

To ensure that we have the most up-to-date information associated with all accounts, each school year all users will be prompted to confirm the accuracy of their contact information.

Users with secondary school SENDedu accounts will be able to update their school information and school profile document quickly and conveniently during the first login of the new year. These documents also can be updated at any time in Account Preferences.

SENDedu provides high school representatives with the opportunity to enter their high school information one time up front so that it will prefill into SENDedu Secondary School Reports for each student's application file. This information can be updated at any time in Account Preferences.

No. To use the account as a reference, no supplemental information is required. Simply provide the information requested during the creation of the account.

To add a student's application file to your account, click the Add Request button on the Manage My Requests page and type in the nine-digit PIN that was provided on the student's Official Document Request or recommendation form.

A student's application file can be added to a user's account in two ways. When a student provides your email address in the application, the student's application file will be added to your SENDedu account when you click on the link in the notification email. If the student does not provide your email address in the application, you will instead receive a paper Official Document Request with the student's SENDedu PIN for that application.

A student's application file will be automatically added to the SENDedu account associated with the email address that the student provided in the application. If the email address that the student provided is different from the one associated with your SENDedu account, the student's application file should be added by entering the SENDedu PIN.

To add a student's application file to another user's account, pass along the Official Document Request, or forward the student's file via your SENDedu account by clicking the gray Forward icon in the Actions column on the Manage My Requests page.

No, forwarding an application for a student to another representative will not remove the file from your account.

A student's application file can be shared by multiple SENDedu accounts. Any valid high school representative can create an account with SENDedu to submit a student's completion documents.

Students' application files can be forwarded at any time.

To remove a student's application file from your account, click the red Remove icon in the Actions column on the Manage My Requests page.

Yes, you can add a removed application file by entering the student's SENDedu PIN.

A student's application file can be removed at any time as long as you have not personally uploaded a document.

Account information can be found in your Account Preferences. When logged in to your account, click on the My Account Preferences link in the top right corner of your screen.

Your account information can be changed in the Personal Information section of your Account Preferences.

Yes, you can edit your school information and school profile document in the School Information & Profile section of your Account Preferences.

Your email preferences can be changed in the Email Notifications section of your Account Preferences.

Your Password can be changed in the Password section of your Account Preferences.

To delete your SENDedu account, you can either contact the SENDedu support team or navigate to the Delete My Account section of your Account Preferences.

To upload a document to SENDedu, select the student's application file and click on the appropriate Upload button. This will prompt a window to open, allowing you to select the document from your files. You will be given the option to preview the document before confirming your submission.

No. Once you have uploaded and confirmed the successful submission of the document, there are no additional steps that you need to take.

An interim transcript is an updated transcript that includes the student's first-semester grades from his senior year. This can also be known as a Midyear Report.

A final transcript is provided at the end of the year and includes all of the student's senior-year grades.

A Secondary School Report includes information about the student, information about your high school and a recommendation section that must be completed. A Secondary School Report is not the same as a school profile.

In most cases, you should provide your preferred form or one that you have already completed. If you don't already have one, use the SENDedu Secondary School Report.

With a SENDedu account, you will be able to complete the prefilled Web SENDedu Secondary School Report. Information about both you and the applicant will be prefilled, and we will keep the recommendation on file for possible use by another school to which the student applies.

Both the Web version and PDF version of the SENDedu Secondary School Report will prefill with the student's information, as well as the counselor and high school information found in your Account Preferences.

The PDF version will be completed and saved to your computer. Once the PDF is completed, you can upload the document to your SENDedu account.

The Web version is completed and saved online within your SENDedu account. Once completed, the document can be sent by clicking on the Send button.

Yes, SENDedu will store the reports that you complete and give you the opportunity to expand on past forms that have been created for the same student.

The SENDedu Secondary School Report can be found at sendedu.org/ssr.

A school profile is a document that contains information about a high school, such as the number of students, academic course offerings, awards presented to the school, notable graduates and a summary of school performance. A school profile will not provide specific information about any one student; rather, it offers an overall view of the high school.

To send the school profile that is associated with your SENDedu account, click on the Send School Profile button on the student's application file page.

To upload your school's updated profile, click on the My Account Preferences link in the top right corner of your screen and go to the School Information & Profile section.

Up to ten additional documents can be uploaded for a student's application.

Some of the common documents that users upload to SENDedu include test scores, grades, class schedules, letters of recommendation and resumes.

Yes, a document section will turn another color only if it is a required document. Optional document sections do not change color when a document is uploaded.

If you realize that you've uploaded the wrong form, you can remove the file up until midnight Eastern Time on the day it was uploaded. After that time, please contact the school with this information and upload the correct document in the Additional Documents section.

No. If you have already submitted completion documents for a student's application, they do not need to be resent.

It is possible to indicate, within a student's application, that a document was sent through another means by clicking the link in the Other Options section for each document that it applies to.

A student's application file is considered Active in SENDedu when there are outstanding required documents to upload.

A student's application file is considered Finished when all required documents have been uploaded.

Type the word Active into the Search box on your Manage My Requests page to filter your student records to show only Active application files.

Type the word Finished into the Search box on your Manage My Requests page to filter your student records to show only Finished application files.

This column is a reference to the student's application. If it is showing Not Submitted instead of a date, the student has not yet submitted the application.

Yes, you are able to submit documents to SENDedu regardless of whether the student has submitted the application.

Not all of SENDedu's partnering institutions have decision types for their applications. Some colleges and universities offer admission on a rolling basis; those schools will have a "—" in the decision type column.